Whether applying for a PAN card, passport, birth and death certificate or a ration card, when it comes to the procedures laid down by the government, there is little clarity. In fact, it could be considered unique in its opaqueness.
For an ordinary citizen looking to get a basic identification card, the government’s initiatives to provide the required procedural information has been very limited, in some cases, virtual gobbledygook.
Not unnaturally, the tendency is to approach someone you know who has ‘been through the grind’ or has ‘the right contacts’, two catchwords of utmost significance to the scheme of things.
However, for those who do not fall in the social circle of well-placed officials, the poor state of citizen-government interface makes dealing with government procedures an absolute nightmare.
WikifyIndia, a website started by two Bangalore-based 29-year-olds, aims at making citizens’ dealings with collecting information on government procedures simpler and convenient.
Developed on the Wikipedia model, the idea behind this non-profit initiative is to help the man on the road who often suffers due to inadequate information in a system that is full of complex procedures.
Agents and middlemen are known to frequently distort information to suit themselves. The presence of such touts promising to get work ‘done’ not just breeds corruption, it also alienates the individual in question from the actual process. These so called facilitators thrive on the absence of government steps to inform citizens about these procedures.
Says Shailesh Gandhi, Information Commissioner, “The principal problem when it comes to official procedures is that the government cannot deliver. For an average citizen, the experience of visiting a government department is distasteful, leaving him filled with anger and frustration. There is no denying that there have been forward measures, like the Common Service Centres, but the arrogance among government officials is holding them back. Also, keeping the system of obtaining information on government procedures complex serves in the best interest of officials as it opens a source of additional money and is also more convenient.’’
With unfriendly, if not rude officials, things become even more miserable. These are some of the systemic gaps that WikifyIndia proposes to fill.
WikifyIndia works on the same lines as Wikipedia where anyone can contribute content to the website, making information available to all.
For instance, Brian Fernandes, a tech entrepreneur, shares his expertise on the website. There is a user-friendly platform that enables contributors to add or edit content, without having to secure login IDs.
However, the website clearly spells out that it is not related to Wikipedia. The site is managed by KWID Foundation, a non-profit organisation that uses technology to create social impact at the grassroots level. Apart from running WikifyIndia, the KWID Foundation also brings fresh thinking to socially relevant communication.
Certain crucial questions need to be answered. Does WikifyIndia have adequate information? Wikipedia is a much larger operation than its desi clone and it remains to be seen whether the Indian promoters have adequate resources at their command because the volumes they are dealing with are going to be enormous. Naturally then, when it comes to such a model for information, the concerns over the authenticity of this information cannot be totally ruled out. After all, if Wikipedia can go of the mark, our local product could be if any thing, even more unreliable.
A Wikipedia website works on the principle that more eyeballs would minimise errors. The plus side of this model is that wherever possible, the volunteers refer to the authenticity of the content to official websites. Can WikifyIndia replicate such a model?
The onerous task at hand for WikifyIndia is to make citizen-government interactions quick and simple. However, in the long run, the focus should be on creating an environment that begins to influence processes as well.
Points out Pratyush Sinha, former Chief Vigilance Commissioner (CVC), “The delivery of public service is critical for any successful form of governance. However, the government-citizen interface has been a problem area. To my mind, the form of this interface also decides the extent of corruption in these procedures. So, the solution to my mind is that the interface needs to be streamlined. This can be done through simplifying structures and cutting down on extent of public contact through optimum use of technology.”
While no official reaction was elicited from the company itself - its spokespersons deciding to remain surprisingly tight lipped given the magnitude and sensitivity of the task they have at hand - the whole process will be a time consuming one.
Considering that owners Sohel and Anish aim to keep the site free of commercial considerations, sustaining the website for long could also be a challenge. As for future plans, the owners of WikifyIndia want to take this information offline.
This would include placing well-designed multi-lingual posters in government offices or directly engaging with the government by simplifying forms and procedures.
The website will also have additional features to improve user experience. There are also plans to get the site translated into a number of vernacular languages by volunteers and is also looking at possibilities for adding voice capabilities to leverage on the huge mobile penetration.
The wave of activism in the anti-corruption and governance space could prove to a big help, if handled efficiently. However, the authenticity of information on the website and the number of authentic well-intentioned and motivated volunteers will be crucial to establish the success of the initiative. Does WikifyIndia has what it takes?
Not unnaturally, the tendency is to approach someone you know who has ‘been through the grind’ or has ‘the right contacts’, two catchwords of utmost significance to the scheme of things.
However, for those who do not fall in the social circle of well-placed officials, the poor state of citizen-government interface makes dealing with government procedures an absolute nightmare.
WikifyIndia, a website started by two Bangalore-based 29-year-olds, aims at making citizens’ dealings with collecting information on government procedures simpler and convenient.
Developed on the Wikipedia model, the idea behind this non-profit initiative is to help the man on the road who often suffers due to inadequate information in a system that is full of complex procedures.
Agents and middlemen are known to frequently distort information to suit themselves. The presence of such touts promising to get work ‘done’ not just breeds corruption, it also alienates the individual in question from the actual process. These so called facilitators thrive on the absence of government steps to inform citizens about these procedures.
Says Shailesh Gandhi, Information Commissioner, “The principal problem when it comes to official procedures is that the government cannot deliver. For an average citizen, the experience of visiting a government department is distasteful, leaving him filled with anger and frustration. There is no denying that there have been forward measures, like the Common Service Centres, but the arrogance among government officials is holding them back. Also, keeping the system of obtaining information on government procedures complex serves in the best interest of officials as it opens a source of additional money and is also more convenient.’’
With unfriendly, if not rude officials, things become even more miserable. These are some of the systemic gaps that WikifyIndia proposes to fill.
WikifyIndia works on the same lines as Wikipedia where anyone can contribute content to the website, making information available to all.
For instance, Brian Fernandes, a tech entrepreneur, shares his expertise on the website. There is a user-friendly platform that enables contributors to add or edit content, without having to secure login IDs.
However, the website clearly spells out that it is not related to Wikipedia. The site is managed by KWID Foundation, a non-profit organisation that uses technology to create social impact at the grassroots level. Apart from running WikifyIndia, the KWID Foundation also brings fresh thinking to socially relevant communication.
Certain crucial questions need to be answered. Does WikifyIndia have adequate information? Wikipedia is a much larger operation than its desi clone and it remains to be seen whether the Indian promoters have adequate resources at their command because the volumes they are dealing with are going to be enormous. Naturally then, when it comes to such a model for information, the concerns over the authenticity of this information cannot be totally ruled out. After all, if Wikipedia can go of the mark, our local product could be if any thing, even more unreliable.
A Wikipedia website works on the principle that more eyeballs would minimise errors. The plus side of this model is that wherever possible, the volunteers refer to the authenticity of the content to official websites. Can WikifyIndia replicate such a model?
The onerous task at hand for WikifyIndia is to make citizen-government interactions quick and simple. However, in the long run, the focus should be on creating an environment that begins to influence processes as well.
Points out Pratyush Sinha, former Chief Vigilance Commissioner (CVC), “The delivery of public service is critical for any successful form of governance. However, the government-citizen interface has been a problem area. To my mind, the form of this interface also decides the extent of corruption in these procedures. So, the solution to my mind is that the interface needs to be streamlined. This can be done through simplifying structures and cutting down on extent of public contact through optimum use of technology.”
While no official reaction was elicited from the company itself - its spokespersons deciding to remain surprisingly tight lipped given the magnitude and sensitivity of the task they have at hand - the whole process will be a time consuming one.
Considering that owners Sohel and Anish aim to keep the site free of commercial considerations, sustaining the website for long could also be a challenge. As for future plans, the owners of WikifyIndia want to take this information offline.
This would include placing well-designed multi-lingual posters in government offices or directly engaging with the government by simplifying forms and procedures.
The website will also have additional features to improve user experience. There are also plans to get the site translated into a number of vernacular languages by volunteers and is also looking at possibilities for adding voice capabilities to leverage on the huge mobile penetration.
The wave of activism in the anti-corruption and governance space could prove to a big help, if handled efficiently. However, the authenticity of information on the website and the number of authentic well-intentioned and motivated volunteers will be crucial to establish the success of the initiative. Does WikifyIndia has what it takes?